I entered the wrong PIN code 3 times: how do I unlock my card?

Did you enter the wrong PIN (payment code) 3 times? If you have a Mastercard mceclip1.png , find out in this article how to unlock your Swile card.

If you have a mceclip2.png, unfortunately, you will not be able to benefit from remote unlocking. Send us a message at the bottom of the page via our request form so that we can send you a new card for free.

1) First, unlock your card from your account

Go to your account then to My Swile Cards. If you don't see the My Swile cards section on your phone, just click on the two card icon _cone_deux_cartes.PNG in the bottom middle of your Swile app.
Select the blocked card then click on Unlock.
Here's some visuals to help 👇 : 


Unlock your Swile card from a computer 💻 :



Unlock your Swile card from the Swile App 📱 : 



2) Next, go to an ATM:

To finalize the reactivation of your card, you need to re-synchronize your card to your PIN. To do this, you will need to withdraw from an ATM.

The withdrawal will be refused because your card does not allow you to withdraw cash, but this will synchronize your card and PIN.

Go to the end of the procedure, until you get a message that the withdrawal isn't possible. Your card will then be returned to you!

Just in case, here's how to easily find your PIN code 😉.


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