First, start by temporarily freezing your card 🔒.
The card will no longer be in use, but you can unfreeze it later if you find it. Check for any fraudulent charges and be sure that the amounts, date and time correspond to your own transactions. Please be aware that the administrative name of a business doesn't always match the store name. So double-check the date/time to know whether it was you or not.
Declare your card as lost
If it turns out you can't find your card, here's how to get a new one:
- Log in to your Swile account
- Click on My Swile Cards. If you don't see the My Swile cards section on your phone, just click on the two card icon in the bottom middle of your Swile app. Then select the card you have lost.
- Click on Freeze Card, then Deactivate card and finally Confirm.
As soon as the loss declaration has been made, you will get an email so that you can order a new one!
Here's some visuals to help 👇
If you have meal vouchers :
As soon as you declare your card as lost, you'll get an email so that you can order a new one!
If you only have gift vouchers or mobility benefits:
After declaring your Swile Card as lost, contact us directly at the bottom of the page so that our team can send you a new card.
💡 Good to know
Only the replacement of your main card will be at your employer's expense. If you declare a secondary card as lost, you are responsible for reordering costs. Here's how to order an additional card.