First, start by temporarily freezing your card 🔒.
The card will no longer be in use, but you can unfreeze it later if you find it 💪
Check for any fraudulent charges and be sure that the amounts, date and time correspond to your own transactions. Please be aware that the administrative name of a business doesn't always match the store name. So double-check the date/time to know whether it was you or not. 🔎
Declare your card as lost
If it turns out you can't find your card, here's how to get a new one:
- Log in to your Swile account
- Click on My Swile Cards and then select the card you have lost.
- Click on Deactivate card and then Confirm.
As soon as the loss declaration has been made, you will get an email so that you can order a new one!
Here's some visuals to help 👇
💡 Good to know
Only the replacement of your main card will be at your employer's expense. If you declare a secondary card as lost, you are responsible for reordering costs. Here's how to order an additional card.