In the event of loss, your beneficiary must declare their card as lost on their Swile account. They can then order a new card directly from their account đ
We advise you to send him our dedicated help page: Your Swile card has been stolen or lost, what should you do?
đĄ Good to know
- You have no action to take as an administrator
- No billing will take place following the ordering of your beneficiary's new card
- If your beneficiary has another active card on their account, they will not be able to order an additional one
- In the event of a problem, we invite your beneficiary to contact us directly.