By default, your employees personalise and order their own cards. In this case, you will only need to create their accounts and credit them, but you will not need to order any cards. See our dedicated article: Create a beneficiary and delegate card ordering to them.
📌 However, if when setting up your account (with your account manager), you chose to order cards, you will need to create the accounts and order the cards. In this case, please continue reading below 🙌
👨💻 Create your beneficiaries and order cards (without reloading)
- Go to your meal vouchers administrator area
- Click on New order
- Click on Add a beneficiary (top right)
- Once the fields have been filled in, choose the delivery point (office or home of the beneficiary).
- Please note: to create an account, you must have an e-mail address and/or a personnel number that have not been entered in an existing account.
- Click on Continue, follow the instructions and confirm by choosing your payment method.
👉 CSV file
To order several cards using a CSV file, see: How to order using a csv file (Excel)
💸 Payment by bank transfer (1st order)
If this is your first order, payment must be made by bank transfer. Only from the second order onwards will you be able to choose payment by direct debit.
📆 How long does it take?
As soon as your order has been validated by our services (i.e. as fast as lightning ⚡), the cards will be created and delivered within 5 to 8 working days 🚀.
- Payment by direct debit: processed the same day
- Payment by bank transfer: please allow 2 to 3 working days for us to receive and process your transfer.
You will receive your order tracking number by email 🚛
💰 What if I want to top up my beneficiaries?
You can add meal vouchers to beneficiaries directly from this order by adding the number of days to be credited in ‘Days to load’. You can also do this when you place your next order (all your beneficiaries created will appear directly in the order).