If you have decided to order cards for your beneficiaries yourself, and have the cards delivered to your home, we can activate an option that makes it easier for you to manage returns to the sender.
🧐 Concretely, how does it go?
If a card delivered to the home of one of your recipients is returned to the sender, we can deactivate that card and send a new one directly to the office address where the employee is attached. If you would like to set up this option, please contact us.
🔔 We also keep you informed when a card is not received. In this case, an email notification is sent to you to inform you of the return of a member’s card and to which address.
3 steps to ensure a return to the right address 👇
1) Verify and complete the mailing address
Complete and add as much detail as possible about your office’s mailing address.
2) Add Desktops
If your company has several offices with several postal addresses, we advise you to fill in all the postal addresses when you order from this page:
Or, from the Settings tab:
3) Connect your employees to the right office
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If your company has only one office, by default all your employees are attached to it. You do not need to fill it in when ordering.
When a card sent to the home is not received, it is automatically returned to the address of the head office. - If your company has several offices, from your first order, you must attach each employee to the correct office.
When adding the collaborator, manually or by file import, you must indicate the code defined at the creation of the office. This code is filled in the "Connection point" field/column.
You can find this code in the Settings tab: