If cards are added to your order tunnel, this means that your company settings have been defined so that you are responsible for ordering cards.
👩💻 Adding a new user
If you have chosen to be responsible for ordering cards, when you add a new employee, our software assigns them a new card.
📌 Be careful not to create a second account for an existing beneficiary
🚨️ If new cards are added for existing employees who do not have a physical card requirement, this may be due to a possible duplicate account. 🚨️
To avoid creating a new account and a new card, and if you use a CSV file, make sure that the information you enter matches the user's details: email address, dates of birth, first and last names. The information in your file must match the information in the beneficiary's Swile file. If this is not the case, change the information either in Swile or in your HRIS software so that everything matches.
Also, when creating an account, if the beneficiary tells you that they already have a Swile account, ask them for information about their existing Swile account: E-mail address, first name, surname, date of birth.
Also, when creating an account, if the beneficiary tells you that they already have a Swile account, ask them for the details of their existing Swile account: E-mail address, first name, surname, date of birth.
If you find an error despite the above checks, please contact customer support using our contact form.