Have you bought a beautiful bike, an electric scooter or your public transport pass and you haven't paid with your Swile Card? Send us your invoice! We’ll take care of it.

Make your refund request:

It’s easy:

1 - Go to your Swile Account (via our app or our website) and click on your Mobility wallet

2 - Click on Refund request

3 - Make your refund request by taking a photo of your invoice or receipt (Please note, this must be clearly legible 😉). You must also provide a description for the purchase and the total amount spent.

4 - After validating your request, you will receive the refund within 48 hours directly on your personal Swile account. Find here how to use your personal account.

Here are some visuals to help:

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