How do I use my Swile gift card?

The initial amount on your Swile gift card is shown on the back of the card. To check your balance at any time, you have three options:

• Scan the QR code on the back of your Swile gift card.
• Call 01 77 86 21 21: the phone number for the automated service is on the back of your Swile gift card, available 24/7 (local call rate).
• Check online: go to www.swile.co/cadeau and register your Swile gift card to track your balance in real time.

The list of eligible retailers depends on the type of Swile gift card you have. To check the list:

• Scan the QR code on your Swile gift card to access the dedicated page.
• Or go to www.swile.co/cadeau.

You can use your Swile gift card in one or more transactions at partner retailers. To find them, scan the QR code on the back of your card, or visit www.swile.co/cadeau.

In-store payment: ask the cashier to process the payment as a bank card or gift card (the correct option depends on the retailer), then gently swipe your card with the magnetic strip facing inwards on the payment terminal.

Online payment: select payment by bank card, then enter your Swile gift card details:

• the 16 digits of the card;
• the expiry date;
• the security code: 3 digits on the back of the card

At some partner retailers, you can top up your payment with your bank card if your Swile gift card balance isn’t enough. If needed, in-store, make two separate payments (one with your Swile gift card and one with another payment method).

Cancellations and returns only apply to purchases made with your Swile gift card. Vouchers (available by scanning the QR code on the back of your card) cannot be cancelled or refunded.

If you cancel an order or return an item, the retailer will refund your Swile gift card directly, whether the purchase was made in-store or online. In-store, simply present your card again on the side of the payment terminal, just like when you paid. Always keep your card after a purchase, even if the balance is zero.

There are several reasons why a Swile gift card might be refused:

• In some shops, staff change regularly and may not have been trained or informed.
• The shop is no longer a partner and hasn’t yet been removed from our list. Even though we act quickly, there may be a delay between when we receive the information and when we update our lists.

Contact us to let us know about this refusal. It’s important for us to act quickly, either to contact the retailer or to update our list.

If you’ve lost your Swile gift card or it’s been stolen, you can block it by calling our support team on 01 77 86 21 21 (local call rate).

If your Swile gift card has more than €15 loaded on it at the time you block it, and there are at least 10 working days left before it expires, we can reissue the card with the remaining balance.

A flat fee of €10 (including postage) will be deducted from the balance of the lost or stolen Swile gift card when it is blocked.

Check the following points regarding your Swile gift card:

• Did you have enough balance for your purchase? Check your available balance by scanning the QR code on the back of your Swile gift card or by calling 01 77 86 21 21 (local call rate).
• Has the card expired? The expiry date (month/year) is printed on the back of your Swile gift card.
• Is the shop a partner of your Swile gift card? To check, go to www.swile.co/cadeau.

If, after these checks, you still can’t work out why your Swile gift card isn’t working, please contact us.

The expiry date is shown directly on your Swile gift card. After this date, any remaining balance will no longer be available and cannot be recovered.