Swile offers two types of cards in the Gift universe:
- The Gift Card: a physical card with a festive design, handed over in person or sent by post during an event or as a reward. It features a message depending on the occasion: Congratulations, Culture, Season’s Greetings, Well Done… The card displays a 10 or 19-digit ID number on the back, along with a QR code or barcode.
- The Swile card credited with gift vouchers: an amount in gift vouchers loaded onto your Swile card (which has a 9-digit ID), visible in the Accounts menu of your Swile account.
💡 Who is this article for?
This article is about the Gift Card, the physical card given out at an event, featuring a festive design and a message for the occasion. It does not cover gift or culture vouchers loaded directly onto your Swile card (for that, see How do I use my Swile gift vouchers?).
🔎 How do I check the balance of my Swile gift card?
The initial amount on your Swile gift card is shown on the back of the card. To check your balance at any time, you have three options:
- Scan the QR code on the back of your Swile gift card.
- Call 01 77 86 21 21: the phone number for the automated service is on the back of your Swile gift card, available 24/7 (local call rate).
- Check online: create an account or log in at swile.co, then register your Swile gift card to track your balance in real time.
📍 How do I find the partner retailers for my Swile gift card?
The list of eligible retailers depends on the type of Swile gift card you have. To check it:
- Scan the QR code on your Swile gift card to access the dedicated page.
- Or go directly to the retailer catalogue at https://www.swile.co/solutions/gift/use-card
⚠️ Special case: Swile Culture gift card
With a Swile Culture gift card, only retailers on the Culture list are accepted. Any purchase made at a non-eligible retailer will be automatically declined.
🤑 How do I pay with my Swile gift card?
You can use your Swile gift card in one or more transactions at partner retailers. To find them, scan the QR code on the back of your card.
In-store payment: swipe the magnetic strip on the back of your Swile gift card along the side of the payment terminal. Swipe the magnetic strip towards the inside of the terminal, slowly.
Online payment: select card payment, then enter your Swile gift card details:
- the 16 digits of the card;
- the expiry date;
- the security code: 3 digits on the back of the card, hidden under a scratch-off area.
At some partner retailers, you can top up your payment with your bank card if your Swile gift card balance isn’t enough. If needed, in-store, make two payments (one with your Swile gift card and one with another payment method).
💸 What should I do if I cancel or return a purchase paid for with my Swile gift card?
If you cancel your order or return an item, the retailer will refund your Swile gift card directly, whether you bought in-store or online. In-store, you’ll need to swipe your card again as you did for payment (i.e. along the side of the terminal). That’s why we recommend you always keep your Swile gift card after a purchase, even if the balance is zero.
😧 What should I do if a partner shop refuses my Swile gift card?
There are several reasons why a Swile gift card might be refused:
- In some shops, staff change regularly and may not have been trained or informed.
- The shop is no longer a partner and hasn’t yet been removed from our list. Even though we act quickly, there may be a delay between us receiving the information and updating our lists.
Contact us to let us know about this refusal. It’s important for us to act quickly, either to contact the retailer or to update our list.
😭 What should I do if I lose my Swile gift card or if it’s stolen?
If you’ve lost your Swile gift card or it’s been stolen, you can block it by calling our support team on 01 77 86 21 21 (local call rate).
If your Swile gift card has a loaded balance of more than €15 at the time you block it and there are at least 10 working days left before it expires, we can reissue the card with the remaining balance.
A flat fee of €10 (including postage) will be deducted from the balance of the lost or stolen Swile gift card when it is blocked.
🤔 What should I do if my Swile gift card doesn’t work?
Check the following points regarding your Swile gift card:
- Was your balance sufficient for your purchase? Check your available balance by scanning the QR code on the back of your Swile gift card or by calling 01 77 86 21 21 (local call rate).
- Has the card expired? The expiry date (month/year) is printed on the back of your Swile gift card.
- Is the shop a partner of your Swile gift card? To check, go to swile.co.
If, after these checks, you still haven’t found the cause of the problem with your Swile gift card, please contact us.
📅 How long is my Swile gift card valid for?
The expiry date is shown directly on your Swile gift card. After this date, any remaining balance is no longer available and cannot be recovered.
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