I am not receiving the validation code by email or SMS, what should I do?

📲 If you haven't received the verification code by email

Below the box where you need to enter the code, you can click on "Didn't receive the code". This time, you'll receive a code by SMS.

Click on "I don't have access to my email" if you no longer have access to it.

📩 If you haven't received the verification code by SMS

First, check that the last 4 digits of the number shown on Swile when the code is sent match your phone number.
➡️ If they don't, it means your registered number is incorrect. Let us know and we'll update it for you.

If the number is correct, it might be a temporary network issue.
⏳ Wait about 30 seconds: the system will then give you the option to "Resend code".
👉 Click this button to get a new SMS, then try logging in again.💡 If the "Resend code" button doesn't appear or if it's an SMS for an online order, please wait 5 minutes and try again.