How to respond if you have concerns about the security of your account

If you suspect unusual activity on your account, or if one of our agents has tried to contact you about this, don’t worry – here’s what you should do:

1. Log out of your personal account on all your devices (computer, mobile app).

2. Set a new, strong and unique password for Swile.

3. We also recommend changing the email address linked to your Swile account to a professional or Gmail address, as these are more secure.

4. Carefully check the transactions on your account and contact us if you spot anything unusual.

Our security team will take over and carry out the necessary investigations! 🕵️‍♀️

If in doubt, don’t click on any links and don’t share any codes. Contact us directly. 

Remember to change your password regularly – for example, every 3 months, or as soon as you have any suspicion that someone else may have used it.

• To find out how to change your password, see our page: How do I change my password?

• If you’re having trouble logging in, see our page: What should I do if I can’t log in to my Swile account?