I haven’t received my validation code by email or SMS – what should I do?

What should I do if I don't receive my verification code by email?

1. Step 1: Check your spam folder. Open your email and look in the spam or junk folder. Some email apps automatically move emails there.

2. Step 2: Request a new code. Under the verification code field, click on Didn't receive the code. You'll then receive a code by SMS.

   

If you no longer have access to your email address, click on I don't have access to my email.

What should I do if I don't receive my verification code by SMS?

1. Step 1: To receive your verification code by SMS, check that the last 4 digits shown on the screen match your current phone number.
   • If the number is incorrect, let us know so we can update it for you.
2. Step 2: To resend your verification code by SMS, make sure your phone number is correct. There may be a network delay.
   • For a standard login, wait 30 seconds. The Resend code button will appear. Click it to receive a new SMS.
   • If the button doesn't appear, or if the SMS is for an online order, wait 5 minutes before trying again.
3. Step 3: When using your verification code by SMS, please note the following:
   • No email option: For security reasons, the code sent by SMS is required when an SMS code is requested to confirm an action. This code can't be sent by email.
   • Airplane mode: Make sure your phone has a good signal. You can turn airplane mode off and on again to refresh the connection.