This article is for administrators of the Gifts and Benefits area who place orders for gift vouchers or culture vouchers. It details the available payment methods and the rules to follow to ensure your order is processed quickly.
How do I pay for my order of gift vouchers or culture vouchers?
There are currently two payment methods available for your order of gift vouchers or culture vouchers:
- Bank transfer
- Credit or debit card
Direct debit payments will be available soon.
How do I pay for my order by bank transfer?
Once you have placed your order for gift vouchers or culture vouchers, pay by bank transfer using the bank details provided. Your order will be processed as soon as the transfer is received. Instant transfers are accepted.
The bank details are shown at the end of your order, before the final confirmation step. You can also find them by clicking on your order in the Campaigns tab of your Gifts and Benefits area.
Rules to follow:
- Always include your order number in the reference of your bank transfer.
- You can pay for several orders with a single transfer: include the references for all your orders in the transfer reference, and make sure the amount matches the total of your orders exactly.
⚠️ The transfer must cover the full amount
For your order of gift vouchers or culture vouchers, the transfer must cover the full amount (order + any applicable fees).
How do I pay for my order by card?
You can pay for your orders of gift vouchers or culture vouchers by credit or debit card. This option is available at the end of your order, before the final confirmation step. If you pay by card:
- The order will be processed on the scheduled date, subject to payment confirmation.
- The order amount and any fees are paid in a single transaction.
Frequently asked questions about paying for my order
Can I pay for my order by direct debit?
Direct debit for your orders of gift vouchers or culture vouchers is being rolled out. It will be available soon.
What happens if I make a transfer to an old bank account?
If you make a transfer to an old Treezor bank account (your former pot account, now closed), your funds will be automatically returned to you within 24 to 48 hours.
⚠️ Use the new bank details
To pay for your order of gift vouchers or culture vouchers, always use the new bank details provided when you place your order, not an old Treezor account.
Can I use a credit note to pay for my order?
Yes. If you have a credit note, you can deduct it from the amount of your next order of gift vouchers or culture vouchers. The credit note must be used in full; any remaining balance should be paid by bank transfer. Credit notes are valid for 12 months from the date of issue.
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