Why is my Gift and Benefits fund no longer visible in my account?

Your Gifts and Benefits pot was closed as part of the new system introduced on 15 July.

You can no longer view, top up or use it. Orders and subsidies now work differently.

Any remaining funds were refunded to your company’s bank account from 16 July.

Please check your bank statements. If you can’t find the refund, contact us with your company name and the details of the relevant account.

If your company had outstanding invoices, some or all of the funds may have been used to pay them. In this case, the refunded amount may be less than your pot’s original balance.

As the bank account linked to your pot is closed, the funds will be automatically returned to you.

You don’t need to do anything.

No. We do not issue invoices or credit notes for pot top-ups or refunds.

These are simply cash movements for your company, just like a transfer to or from a regular bank account.

Invoices and other documents related to your activity are available in your Swile account.

Gifts, Culture and Holiday orders are now paid in a single transaction, covering the order amount and any associated fees.

When you place your order, you’ll be given a new bank account number (RIB). Make the transfer to this account, including the information requested during the order process.

Card payment will be available soon.

Since 15 July, subsidies are no longer funded by the Gifts and Benefits pot.

To continue using your subsidies, you need to sign the direct debit mandate available in the Billing tab.

If you haven’t signed the mandate, your subsidies may be suspended and you won’t be able to create new ones. Once the mandate is completed, they’ll be reactivated.

Invoices for shop subsidies used are available twice a month in Accounting > Invoices.

All documents related to your orders, subsidies and activity are available directly in your Swile account.

Go to Accounting > Invoices to view your invoices.