This article is for administrators of the Gifts and Benefits area. It explains how to track the payment and processing of an order for gift vouchers or Holiday Benefits, from its creation through to the delivery of the vouchers to your recipients.
How do I track the status of my gift voucher or Holiday Benefits order?
- Go to your Gifts and Benefits area
- Click on Campaigns
- Click on the relevant campaign
You can view detailed tracking for your campaign.
When is my order processed and the vouchers loaded?
An order for gift vouchers or Holiday Benefits is only processed once the funds have been received. Once payment is confirmed and the loading date is reached, the vouchers are loaded onto the recipients' accounts.
⚠️ Make sure payment is available on the loading date
Please ensure that payment for your order is available on the scheduled loading date. Without this, the vouchers will not be loaded onto the cards or accounts of your recipients.
What is the purpose of the "Mark bank transfer as completed" button?
On the details page for your gift voucher or Holiday Benefits campaign paid by bank transfer, there is a Mark bank transfer as completed button. You can tick this yourself, if you wish, once your transfer has been made. This action is optional and is only for your own tracking.
💡 A button just for your own tracking
The Mark bank transfer as completed button is simply a declaration on your part, intended solely for your own tracking. It does not serve as proof that the transfer has been sent, nor does it guarantee it will be received, and it does not speed up the processing of your order. Your order will only be processed once the funds have actually been received.
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