What happens to gift vouchers and culture vouchers that have not been activated by your beneficiaries?

How long are gift vouchers and culture vouchers valid for?

Gift vouchers and culture vouchers are valid for one year from their date of issue.

Example: If you credited your beneficiaries on 01/12/2025, the gift vouchers will expire on 01/12/2026 inclusive.

Do all my beneficiaries need to activate their gift vouchers and culture vouchers?

Not necessarily — it depends on their situation:

• New beneficiary (first benefit received from your Works Council): they receive an invitation email with a link to activate their benefit. The funds are only available and visible in their account after this step.
• Existing beneficiary (has already activated a Gift or Holiday benefit in the past): their funds are automatically credited to their existing account, with no action required on their part.

If a beneficiary has several pending invitations at the same time, activating just one is enough for all the others to be automatically added to their account.

How are new beneficiaries notified about gift/culture vouchers to activate?

When placing your order, you choose the date on which your beneficiaries receive an invitation email to activate their gift vouchers.

Reminders are then automatically sent to beneficiaries who have not yet activated their funds:

• on day 3 and day 10 after the initial invitation,
• then every month until the vouchers expire.

You can also manually remind beneficiaries who are still waiting from your admin area, without having to wait for the automatic reminders.

What happens if gift/culture vouchers haven't been activated?

Unactivated gift vouchers result in a credit note being issued, under the following conditions:

• The credit note is valid for 12 months from its date of issue. After that, it expires permanently.
• A gift or culture voucher credit note can only be used for an order of the same type (not for a Holiday order).
• A Holiday Benefits credit note can only be used for a Holiday Benefits order.

Can I check my beneficiaries' remaining balance?

For confidentiality reasons, it is not possible to view the remaining balance on your colleagues' accounts.