How does the "Reimbursement on Invoice" subsidy work?

To submit a request: 

• Click on your subsidy, available from the "Accounts" or "CSE" menu. The note "upon presenting an invoice" will be shown. 

• Click on "View and request"

• In the window that opens, fill in the following details: 

  • Details of your request and the amount to be reimbursed

  • The bank account you want to be reimbursed to. If you’ve already added a bank account to Swile, it will be suggested. You can add a new one if needed. For more information, see: How do I add a personal card or bank account?

  • Your supporting documents 

• Click Confirm. 

What happens once you’ve sent your request? 

1. The requested amount is directly debited from your Swile account. 

2. Your employer or CSE reviews your request. 

   • ✅ If it’s accepted: the amount will be reimbursed to the bank account you provided. 

   • ❌ If it’s refused, the amount will be returned to your Swile account. 

To view all your reimbursement requests:

• Click on your subsidy (available from the "Accounts" or "CSE" menu. The note "upon presenting an invoice" will be shown. 

• At the bottom of the page, you’ll find the history of your requests and their acceptance status. By clicking on a request, you can see its details and, if applicable, the reason for refusal. 

It’s your employer or CSE who accepts or refuses your reimbursement requests. If your request is refused, they’ll usually provide a reason. You can check this by clicking on the refused request. 

Swile does not accept or refuse your request, so for any questions about the status of a reimbursement, we recommend contacting your employer or CSE directly.