How to report a change in circumstances?

A change of SIRET (or a change of address that results in a new SIRET) requires a new authorisation to continue accepting Swile cards at your business. There are two steps to follow:

• With the CNTR: contact the Commission Nationale des Titres-Restaurant to obtain your new authorisation.
• With Swile: once your authorisation has been renewed, we will update your affiliate file.

If the manager of your business changes but the SIRET remains the same, please send Swile:

• Updated Kbis: a Kbis showing the new manager.
• New manager's contact details: full name, phone number and email address.

Send these documents via our contact form or from your Swile affiliate area by clicking on Help.

Before doing anything, check whether your SIRET has changed following your move. A change of address can result in a new SIRET being issued by INSEE.

• SIRET check: check your Kbis or the business directory to see if your Swile affiliate SIRET has changed.
• If the SIRET has changed: refer to the Change of SIRET section above. You must first obtain a new authorisation from the CNTR before Swile can update your affiliate file.
• If the SIRET is unchanged: send Swile your new postal or billing address via our contact form, along with an updated Kbis.

If you change your company name, there are two steps to take in parallel for your Swile affiliate business:

• With the CNTR: contact the Commission Nationale des Titres-Restaurant to update your business name on your authorisation. This update is required for Swile cards to be accepted under the new name.
• With Swile: send an updated Kbis via our contact form so we can update your affiliate file as soon as possible.

If you only want to update the trading name on Swile, you can do this yourself in your account area. See: How do I change the trading name or site number of my business?

If you are leasing out your business, please let Swile know so we can block payments on your current card terminal IDs. To do this:

• Contact form: get in touch via our online form.
• Tenant-manager's SIRET: provide us with the 14-digit SIRET of your tenant-manager.

If you sell or permanently close your business, contact Swile to end your affiliate contract:

• Sale with SIRET change: send us the deed of sale so we can cancel your Swile affiliate contract.
• Permanent closure: send us a Kbis confirming the end of your business activity.

Send these documents via our contact form or from your Swile affiliate area by clicking on Help.

To update the bank details for your Swile affiliate account, log in to your affiliate area and go to Settings, or contact us via our contact form.

To add or update the IDs for your Electronic Payment Terminal (TPE) on your Swile affiliate account, go to your affiliate area, section TPE IDs. You can also contact us via our form.

You can change your login email address for your Swile affiliate area from your account Settings. If you have any issues, contact us via our contact form.