How do I declare my dependants and provide the supporting documents requested by my Works Council (CSE)?

If your CSE has subscribed to a Gifts / CSE offer, they may ask you to provide, via your Swile Personal Profile:

• Your dependants (partner and children)
• Other information or supporting documents (for example: workplace, family quotient, taxable income) grouped together in what your CSE calls a collection

This allows your CSE to tailor the benefits they provide to you according to your situation.

The information requested depends on your CSE’s own rules and may therefore vary from one CSE to another.

To declare your partner or children as dependants on your Swile account, follow these steps.

1. Step 1: Go to your Personal Profile in your Swile account. On the web, click your first name at the top right, then select Personal Profile. In the app, go to Menu > Profile and Security > Personal Profile.
2. Step 2: Add your partner and children, then provide the information and supporting documents requested by your CSE.
3. Step 3: Submit your request. The information you enter will be checked and approved by your CSE administrator, and you’ll be kept informed of its progress.

Once you’ve submitted your request, you can find it at any time in the Personal Profile menu of your Swile account.

When your CSE starts a collection, you’ll be notified by email and/or via a notification in the Swile app. You can respond in the same place as for your dependants, in the Personal Profile menu of your Swile account.

1. Step 1: Go to your Personal Profile in your Swile account. On the web, click your first name at the top right, then select Personal Profile. In the app, go to Menu > Profile and Security > Personal Profile.
2. Step 2: Enter the information requested by your CSE and, if needed, attach the relevant supporting document (for example: proof of address).
3. Step 3: Submit your response before the deadline shown. After this date, you’ll no longer be able to provide the requested information.

Whether you’ve declared a dependant or provided other information or supporting documents requested by your CSE, approval depends on your CSE’s acceptance. You can track the status directly from your Swile Personal Profile:

• When your request is approved by your CSE, its status changes to Approved. You can then enjoy the relevant benefits, according to your CSE’s rules.
• If your request is rejected, you’ll be notified of the reason and the status will change to Rejected. You can then choose to edit or delete your request.

Approval is solely the responsibility of your CSE. If you have any questions or your request is rejected, please contact your CSE: Swile cannot intervene in this decision.

From your Swile Personal Profile, you can manage your dependants as well as other information and supporting documents requested by your CSE:

• You can edit your request as long as its status is Pending approval or Rejected.
• You can delete a dependant regardless of their status. In this case, you’ll no longer receive benefits relating to them, according to your CSE’s rules.

Your CSE is responsible for the data you provide on your Swile account, whether it’s about your dependants or other information and supporting documents requested. Swile acts only as a technical service provider on behalf of your CSE. For any questions about access to your data, how long it’s kept or how it’s used, please contact your CSE or their Data Protection Officer (DPO).