How do I use my Personal Services / CESU benefits?

In this article, we explain how to spend your Personal Services benefits.

🧐 What types of expenses are eligible?

Subject to the allowances set by your employer, you can use your benefits for the following services:

Everyday life

House cleaning and household chores
Small gardening jobs
Minor DIY tasks
Collection and home delivery of ironed laundry
Home lessons: sport, music, IT
IT or admin support at home
Temporary maintenance, upkeep and monitoring at home
Tele-assistance and video-assistance

Family

Childcare (nursery, registered childminder, babysitting). Please note, out-of-home care (e.g. activity centres) is only covered for children under 6 years old.
Accompanying children on journeys
Tutoring or home lessons

Dependency

Support for elderly or disabled people
Accompanying people outside their home
Driving the vehicle of people with mobility difficulties
At-home beauty care for dependent people
Pet care and walking (excluding veterinary care)
Sign language interpreter, written language technician and cued speech coder
Meal preparation and home delivery
Grocery delivery to your home

🤩 How do you use your Personal Services benefits?

You are free to choose between direct payment or reimbursement on invoice.

1️⃣ Option 1: pay your service provider directly

Ideal if you don’t want to pay upfront. The transfer is made directly to your service provider.

💸 How do I pay a service provider directly?

Log in to your Personal Services account on Swile
Click on Pay my service provider
Enter the amount to pay with your benefits
Select your service provider (name or NAN code* if they have given it to you)
Enter the type of service
Add a payment reference if required
Confirm to trigger the transfer

The employee’s share is deducted directly from your payslip by your employer.

*NAN: National Affiliation Number issued by the CRCESU (CESU Reimbursement Centre).

👀 Example

You have an allowance of €600, 50% funded by your employer.
You pay €200 to your service provider using your Personal Services benefits.
€200 is transferred to the provider.
€100 is deducted from your salary by your employer.

2️⃣ Option 2: reimbursement on invoice

Use this if you have already paid your service provider yourself (card, cheque, bank transfer).

💸 How do I request reimbursement on invoice?

Go to your Personal Services account on Swile
Click on Get reimbursed
Upload your proof of payment
Invoice if you use an agency
URSSAF certificate or payslip if you employ the provider directly
Choose the bank account for reimbursement

Once your request is approved, the amount is credited to your bank account.
The employee’s share is then deducted from your salary.

👀 Example

You have an allowance of €600, 50% funded.
You pay your service provider €200 yourself (card, transfer, cheque, etc.).

You upload your €200 invoice to your Swile account.
You are reimbursed €200 to your personal bank account.
€100 is deducted from your salary by your employer.

🤔 What if the amount on the proof of payment is higher than your balance?

You can still submit your request even if your balance is too low. The reimbursement will be made in several instalments, as your company tops up your account, without you needing to upload your invoice again.

📚 How do you track your reimbursements on your Swile account?

Log in to your Personal Services account
Check your requests at the bottom of the page
Click on a request to see the details
Track the status of ongoing or closed requests

🧾 What proof of payment is accepted?

Type of provider	Required proof	Essential information
Service provider organisation	Detailed invoice from the provider	Identification of the beneficiary (name, first name) Provider’s details (company name, address, SIREN) and identification of the provider Provider’s registration or approval number (SAP number) Type of services provided (cleaning, childcare, tutoring, etc.) Date of the service Amount actually paid for the service
Domestic employee / registered childminder	URSSAF certificate	Verified information Identification of the beneficiary (name, first name) Identification of the provider (name, first name, address) Relevant period Type of services provided (cleaning, childcare, tutoring, etc.) Net salary paid and social contributions paid, or total employment cost

How do I use my Personal Services / CESU benefits?

🧐 What types of expenses are eligible?

🤩 How do you use your Personal Services benefits?

1️⃣ Option 1: pay your service provider directly

2️⃣ Option 2: reimbursement on invoice

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How do I use my Personal Services / CESU benefits?

🧐 What types of expenses are eligible?

🤩 How do you use your Personal Services benefits?

1️⃣ Option 1: pay your service provider directly

2️⃣ Option 2: reimbursement on invoice

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