How do I change my password?

This article explains how to change your Swile password, whether you’re logged in to your account or not.

🔒 Password security requirements

For your new password to be accepted and secure, it must:

Be different from your previous passwords
Contain at least 8 characters (including 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character)
Be unique to Swile

🔐 Can’t access your Swile account?

Make sure you’ve activated your account first. To find out more: How do I activate my account and use my card?

🖥️ From a computer

Go to swile.co
Click on Log in
Click on Forgot password?
Enter the email address linked to your Swile account
You’ll receive an email titled Reset your password in your inbox
Click on Reset password
Enter your new Swile password

📱 From the app

Open your Swile app
Tap Log in
Tap Forgot password?
Enter the email address linked to your Swile account
You’ll receive an email titled Reset your password in your inbox
Tap Reset password
Enter your new Swile password

🔓 Can you access your Swile account?

🖥️ From a computer

Log in to your user area at swile.co
Click on your initials or your first name at the top right
Click on Profile and security
Click on Change my password
Enter your current password
Enter your new password twice
Click on Change password

📱 From the app

Tap Menu (the 4 small squares)
Tap Profile and security
Tap Change my password
Enter your current password
Enter your new password twice
Tap Change password

💡 Gmail address: make sure you enter it exactly

On Google platforms (Gmail), email addresses are often treated as case-insensitive and ignore dots (.). However, for your Swile account, you must enter the exact email address registered to your account.

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