👩💻 Get your profile verified!
To use your personal account with peace of mind, your profile needs to be verified beforehand. Click here to learn more about profile verification.
🧐 What is the personal account for?
This is a payment account opened in your name accessible on Swile. You can use it to:
Pay for your purchases beyond the daily limit allowed by meal vouchers. For example, if the total amount to be paid is €27, you can make a single Swile payment: €25 will be taken from your meal voucher account, and €2 from your personal account.
Pay for your transport subscription if you have a card to use your home-to-work travel benefits.
👀 How to access your personal account?
Log in to your account.
At the top of the screen, click on Accounts
Click on the Personal Account tab on the left
Activate your personal account if you haven't already done so. To do this, click on Menu then on Swile Personal Account. Accept the account agreement and click on Activate.
Then, find your personal account in the Accounts tab.
💰 How to top up your personal account with your bank card?
Click on Personal Account
Click on Top Up
Select the amount to add to your personal account
Select your payment method
Enter the code received by SMS to secure this transaction and confirm!
💸 How to spend or withdraw the money in your personal account?
📌 Please note, this method requires you to have completed the verification of your profile beforehand.
Go to your Personal Account
Click on Transfer then Bank Transfer
Enter the amount to transfer.
To avoid input errors, an automatic message will inform you if the account holder's name differs between the one provided on the IBAN on Swile and the one provided by your bank. This error message is for information purposes only, and you can still proceed if you are sure the details are correct.
📆 The amount will be transferred to your bank account within 48 to 72 working hours.
In some exceptional cases, the Bank Transfer option may not appear. Feel free to contact our customer service who will ensure your funds are transferred.
If you exceed the amount of your meal vouchers (this option does not apply to gift vouchers and holiday benefits) or wish to pay at an establishment that is not eligible, your personal account will take over!
To do this, you need to activate the Personal Account Relay option as follows:
Click on Personal Account
Then click on Personal Account Relay
Finally, click on Activate
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