You don’t need to verify your profile if you only want to use your meal vouchers or gift cards. However, you will need to verify your profile if you want to use the personal account available on your Swile account.

🧐 How do I verify my profile?

First, get one of the following forms of ID ready:

  • A valid ID card
  • A valid passport
  • A residence permit

Then, on your Swile mobile app:

  • Go to the last tab mceclip0.png then in the User section, click on the profile tab.
  • Select verify your identity.
  • Scan one of the requested documents, then confirm your ID with a short video of your lovely face.
  • Make sure your internet connection is good and the room you’re in is well lit.

Once you’ve confirmed all your profile information, you can submit your verification request. Your profile will be verified within about a week at most. You’ll be able to see your profile validation directly from your Swile account.

🥺 My profile verification didn’t work

Don’t worry, it’ll work! 🚀 Check the following points:

  • The ID you provided is valid.
  • The information on your ID matches what’s on your Swile account. If needed, you can update your details in your personal information, under the "Profile and Security" tab.
  • Try again in a well-lit room, with a good internet connection, and make sure your camera is working properly.

🚨 If you still can’t get your profile verified after checking all this, don’t hesitate to contact us!

👁 Are my data sold?

The answer is no. Swile stores your data on a secure server, but never sells it and strictly complies with current French and European regulations. No processing for commercial purposes is carried out with your data.

You’ll find all information about GDPR questions directly in our Privacy Policy.

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