How do I cancel my flight booking?

Need to cancel a flight booked on Swile Travel? This article explains how to start a cancellation and what refund rules apply.

⚠️ Please read before cancelling your flight

  • A cancellation is final: we won’t be able to reverse it.
  • If the airline doesn’t charge a cancellation fee and offers a full refund, we’ll process the cancellation straight away.
  • If the airline only offers a partial refund, we’ll check with you before cancelling your flight.
  • It’s also possible that your flight can’t be changed or refunded. In that case, we won’t be able to help.

To start a cancellation, go to the relevant booking and click Cancel.

Cancel button on the booking page

You’ll then have two options:

  • Cancel the whole booking: your request will be sent to our customer service team and applies to the entire booking.
  • Partially cancel the booking: your request will be sent to our customer service team and applies to just one traveller and/or one journey.
Option to cancel the whole booking
Option to partially cancel the booking

You have not found an answer to your questions?

If you have any questions or complaints, please send us a message.
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