You can cancel an order placed in the Gifts and Benefits section (gift vouchers, culture vouchers or Holiday Benefits) if it hasn’t been processed yet.
Follow these steps to cancel your order.
- Step 1: Go to the Gifts and Benefits menu in your admin area.
- Step 2: Click on the Campaigns tab.
- Step 3: Click on the three dots to the right of the relevant order, then select Cancel.
The Cancel button is only available for campaigns that haven’t been confirmed yet. The order must also be scheduled for a future date and payment must not have been received yet.
What happens depending on the payment status of my order in the Gifts and Benefits section?
What happens if the transfer for my order has been sent but not yet processed?
If you cancel the order before the transfer is received, the amount will be refunded to you.
What happens if the funds for my order have already been received and processed?
You can no longer cancel the order from your admin area. Please contact customer service to handle your request.
Why was my order for gift vouchers, culture vouchers or Holiday Benefits automatically cancelled?
An order may be automatically cancelled if the transfer is rejected, the amount is insufficient, the required reference is missing, or the transfer is never received.
The cancellation may therefore be due to payment not being received within the required timeframe, but not only for that reason. The system does not automatically retry the payment.
Can I reactivate a cancelled order in the Gifts and Benefits section?
⚠️ A cancelled order for gift vouchers, culture vouchers or Holiday Benefits cannot be reactivated
An order for gift vouchers, culture vouchers or Holiday Benefits with the status Cancelled cannot be undone or reactivated. You will need to place a new order.
Once the status is Cancelled, the order is removed from the process and no gift voucher, culture voucher or Holiday Benefit will be loaded.
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