How can I find the details and history of my gift voucher orders?

You have access to all your past and pending orders in the Campaigns tab of your Gifts and Benefits admin area.

After clicking on the relevant campaign, you’ll see several key details at a glance:

  • Campaign name: the URSSAF event

  • Status: to see what stage your campaign is at

  • Reload date: the date your recipients will be credited with gift vouchers

  • Total: the total amount of your order

  • Actions: allows you to cancel or resume an order in progress

🗑 On this page, you can cancel your order (if the reload date is in the future) by clicking on the small bin icon. For more information, see: How do I cancel a gift voucher order?

👩‍💻 By clicking on the order of your choice, you’ll find detailed information about each of your orders:

  • The total amount of your order

  • The communication and reload dates

  • Information about the billing centre(s)

  • Details of the Flyer delivery

  • Customisation options for the reload email

  • Details of the allocations made: recipient names, dates, amounts

  • Breakdown of the different amounts invoiced

💡 The file you used for your order can be downloaded by clicking the Download CSV button.

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💸 Invoice

Your invoice will be available after the reload date in the Accounting documents tab of your admin area. For more information, see: Where can I find my gift voucher invoice?

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