First, make sure you make a payment on a website or at a venue that accepts Holiday Benefits.
To find out where and how to use your Holiday Benefits, check our help page: Where and how can I spend my Holiday Benefits?
🏖️ You tried to pay at an eligible retailer but it didn’t work
- In the Accounts tab of your Swile account, click on Holiday Benefits
- Click on the failed transaction, then click Report a problem
Our team will check eligibility and offer you a suitable solution.
💡 For public transport, you need to buy tickets at ticket machines or station counters. You can’t pay directly at metro gates or on buses with your card.
🥥 You wanted to pay with your Holiday Benefits but another account was charged
- Log in to your Swile account
- In the Accounts tab, find the failed transaction and click Report a problem.
Our team will check eligibility and offer you a suitable solution.
🙀 Your account balance is too low
- For online payments: The amount of your purchase must be less than or equal to your Holiday Benefits balance.
- For in-store payments: You can ask the retailer to split the payment (part on your Swile card, part with your own payment method).
🚫 You can’t top up the payment with the CB relay.
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