What should I do if I have a payment issue with my Holiday Benefits?

Have you tried to make a payment with your Holiday Benefits and it didn’t work? Here’s a detailed explanation of the possible errors.

Check this first

First of all, make sure that the retailer where you want to use your Holiday Benefits is actually eligible. If you’re not sure, have a look at the article How do I spend my Holiday Benefits with my Swile card?

I’m checking how I can use my Holiday Benefits at this retailer

From your Swile account, search for the retailer in question and check the payment context: online or in-store.

If only gift vouchers are available, the Swile card will be declined in-store or online. The solution is to buy a gift voucher instead.
If the retailer doesn’t appear, it isn’t eligible for your allowance. To find out more, see the article How to use my Holiday Benefits.

I couldn’t pay online with my Holiday Benefits

I’m checking my card and account settings for my Holiday Benefits

If this is your first payment with your physical card, make sure to use your PIN code. See the article on how to get your Swile card PIN code.
Check that contactless payment is enabled. See the article on contactless payment.
If you want to pay online, check that online payment is enabled. See the article on online payments.
Check that your card is still active and hasn’t expired. See the article on renewing an expiring card.
Make sure your balance is sufficient to cover your purchase.

It’s not possible to activate card relay on gift vouchers, Culture vouchers or Holiday Benefits.

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