This article is for Swile administrators. If one of your employees reports a personal issue with their Swile account, this must be dealt with directly with them: they need to contact Swile customer support. This applies in particular to the following situations:
- One of your beneficiaries can no longer log in to their Swile account
- One of your beneficiaries is unable to make payments with their Swile card (payment failed)
- One of your beneficiaries can't add their Swile card to their phone
- One of your beneficiaries is having a PIN code issue with their Swile card
- One of your beneficiaries wants to change the phone number linked to their Swile account
⚠️ Requests must be handled directly with the beneficiary
For security and privacy reasons, Swile can only discuss these matters with the holder of the relevant Swile account. Swile will not be able to respond to requests from an administrator.
The beneficiary can contact Swile customer support directly from their Swile account, or by phone on 09 74 59 42 17. The dedicated team will be able to provide the necessary assistance.
Your beneficiaries can also find answers themselves in the Swile help pages for users.
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