1. Help Center Swile
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My beneficiary has lost or had their Swile card stolen, how can they order a new one?

If your beneficiary loses their card, they must report it as lost on their Swile account. They can then order a new card directly from their account 🚀

We recommend sharing our dedicated help page with them: Your Swile card has been stolen or lost, what should you do?

If your beneficiary hasn't activated their account yet, they need to activate it first, then report their card as lost to order a new one. If needed, see: How do I resend invitation emails to my colleagues?

  💡 Good to know

  • You don't need to do anything as an administrator
  • There are no charges for ordering a new card for your beneficiary
  • If your beneficiary already has another active card on their account, they won't be able to order an extra one
  • If there are any issues, we encourage your beneficiary to contact us directly. 

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