Understanding My Company’s Personal Services Fund

The actual balance of your company account is the total of the remaining balance to be spent by your employees, any reimbursements currently being processed, and the balance available for your next Personal Services orders.

The balance remaining to be spent by your employees is the amount currently available in your employees' accounts. These are the funds you have transferred to your beneficiaries when placing an order. Only funds that have not yet been spent are shown here.

Amounts listed as reimbursements being processed have not yet been debited from your company account.

👀 Here’s an example to make it clearer: Your employee requests a reimbursement of €45, which is approved by customer service. These funds are taken out of the employee’s Swile account and appear as "being processed" (while the bank transaction is completed).

The employee’s IBAN is correct: the €45 is taken from your pot and transferred to the beneficiary’s bank account.

The balance available for your next Personal Services orders does not include amounts already transferred to your employees or reimbursements pending. It only includes the amount actually available to place a new order.

This is the amount that appears first, next to the Details button.