What happens when gift vouchers are about to expire?

📤 Activating gift vouchers

Once a gift voucher order has been confirmed, your recipients will receive an email invitation to activate their allocation on the date of your choosing. This date marks the start of the validity period for the gift vouchers.

Your recipients have one year to activate and use their allocation.

📩 How are my recipients notified about gift vouchers to activate?

When placing your order, you choose the date on which your recipients will receive an email inviting them to activate their gift vouchers.

A reminder email is automatically sent to recipients who haven't activated their allocation 3 and 10 days after the first invitation, then on the 1st of each month until the vouchers expire.

The expiry date is displayed on your recipients' Swile account. In addition, a notification is sent to all your recipients as the expiry date approaches to remind them.

💸 What happens to unactivated balances?

Any gift voucher balance not activated by recipients by the deadline will be returned to your Swile company fund.

🫣 Can I check the remaining balance on my recipients' accounts?

For privacy reasons, you cannot view the remaining balance on your employees' accounts, or see which recipient hasn't used their gift vouchers.