How do I resend activation emails to an employee in Gifts and Benefits?

You can resend an invitation from the Employees page, either for a specific employee or for all employees whose accounts are still awaiting activation:

• To resend an invitation to a single employee, search for them in Employees, then use the resend invitation action shown on their row or profile.
• To resend invitations to all employees awaiting activation: On the Employees page, click Resend invitations. All employees whose accounts are still awaiting activation will receive the invitation email again.

A new employee receives an email to log in or create their account. This email gives them access to the products they’ve been assigned.

An existing employee receives an information email when you add a product or benefit for them. They can then access the relevant portal or shop directly, without needing to create a new account.

Your Gifts and Benefits recipients can also receive reminder emails to activate the benefit credited to their account. These reminders are sent automatically until the benefit is activated.

To manually resend the benefit activation reminder email:

1. Step 1: Go to the Gifts and Benefits menu.
2. Step 2: Click on the Campaigns tab.
3. Step 3: Click on the relevant Gifts and Benefits campaign.

4. Step 4: Open the Recipients list sub-tab, then filter for recipients whose status is Awaiting activation.

   

5. Step 5: In the banner at the top of the list, click Send reminder email.

   

Depending on the process your company uses, this action may not be available. The new process allows an existing employee to access the portal or shop directly after a product is added.