Withdrawing a meal voucher beneficiary

If an employee leaves your company, we invite you to remove them from your beneficiaries.

👩‍💻 How do you remove beneficiaries from your account?

• Search for the beneficiary in the menu Collaborators (or Beneficiaries of the meal voucher program)
• Click on the line of the beneficiary concerned
• In the meal voucher tab, click on Remove from program

• Choose whether the beneficiary can continue to use their balance, or whether it must be returned to the company. We explain in detail 👇

Option 1️⃣: Leave the card with your employee until the balance runs out.

By choosing this option, the person will no longer be on the list of beneficiaries for your next orders, but will keep their current balance until it runs out.

📩 Please note: if your employee uses their work email address as the login for their Swile account and you make it inactive, they will no longer be able to log in to their account. So ask them to change it now! We explain how to do it here: Change my telephone number or e-mail address

Option 2️⃣: Recover your employee's balance and pay him the part to which he is entitled

By opting for this option, you can request reimbursement of your employee's balance on your company account.
A small window will appear in which you can enter your company's IBAN and BIC to ensure that the refund is received.

The refund will be made within 8 working days to the bank details you provided. You will then be able to find the corresponding credit note in your administrator area (My refunds menu). This will display the amount that has been refunded to you.

🧐 How to find beneficiaries who have been withdrawn ?

As an administrator, you can view beneficiaries who have been withdrawn for less than 90 days via the Collaborators page. To do this:

Go to the Collaborators page.

In the Status filter, select the Recently Withdrawn option.

• 📜 The list will display the withdrawn beneficiaries, with details of the programmes concerned.
• 👤 Clicking on a profile will take you to the programme record. For meal vouchers, you can view the order history and reinstate the beneficiary.
• ⚠️ Only the meal voucher programme allows reinstatement from the interface.
• ⏳ After 90 days, the record is no longer accessible.

📌 Important
You cannot transfer the balance of a former beneficiary to the account of a new employee. You must always delete it and create another one for each new employee.