đ Step 1: Link your Swile account to Deliveroo
First of all, you need to link your Swile account to the Deliveroo app. Make sure youâve done this correctly by checking our help page: How do I pay with Swile on Deliveroo?
If you already have a meal voucher card (from another provider) saved to your Deliveroo account, youâll need to remove it before you can link your Swile account.
If youâre still having issues after doing this, click on the problem youâre experiencing to see what to do next:
When searching on Deliveroo, make sure you filter for places that accept Swile. If the restaurant hasnât set up Swile on Deliveroo, you wonât be able to pay with your card.
You can pay up to âŹ25 in meal vouchers at restaurants that accept Swile from Monday to Saturday, excluding public holidays. Delivery fees arenât considered food items and wonât be covered by your Swile account. Make sure youâve added an extra bank card or PayPal account to your Uber Eats account to complete your order.
Check that your meal voucher balance is enough to pay for your order. You can do this directly from your Swile account.
Itâs also possible that your items arenât eligible, as your meal voucher card can only be used to buy food products. Alcohol isnât included. So you canât pay for an order that contains alcohol đ„.
If Apple Wallet, Google Wallet or Samsung Wallet is set as your default payment method on the Deliveroo mobile app, you wonât be able to use your meal vouchers.
Turn off this setting and add your bank card so you can pay for your order.
If youâve followed all the steps above but still canât place your order, please get in touch with us.
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