Have you received a Deliveroo invoice and noticed that some orders were paid with a Swile card? Don’t worry, we handle the payment for these orders. Here’s everything you need to know 🚀
👉 Orders and adjustments
Deliveroo shows the number of orders received and paid with a Swile card, along with the total amount. Then, each order is detailed in the Orders and adjustments section:
- Delivery: in this example, there’s a Swile order for €13.10 and Deliveroo applies a 28% commission, which is €3.67 excluding VAT (€4.40 including VAT). This commission will be deducted from the total amount paid by Deliveroo.
- Meal voucher order amount: this is the amount of the order paid by Swile card, which we will pay you, and is therefore deducted from the amount Deliveroo owes you.
👉 Summary by branch
In this section, Deliveroo provides an overview of all orders received:
👉 Debit Table
In the Debit Table: additional fees, you’ll find information related to Swile orders.
- Swile order amount (after Deliveroo commission): the total amount of all orders received and paid by Swile card, after deducting the Deliveroo commission.
- Deliveroo commission on Swile orders: the total amount of Deliveroo commission applied to all orders received and paid by Swile card.
Depending on the frequency you’ve chosen (daily, weekly, or monthly), Deliveroo pays you the total amount of orders paid by regular card, minus the commission on all orders (including Swile orders) and minus the amount of Swile orders (after Deliveroo commission).
In the Online payments summary section, we list all orders received during the invoice period and the total amount. In this example, 37 Deliveroo orders were paid by Swile card for a total of €683.03.
This is the amount on which we apply our management fees:
Your Swile invoice will also show the details of orders received via Deliveroo.
Also, in the Transactions section, you can select the payment terminal linked to Deliveroo and view only transactions from this delivery platform.
You can also download the list of transactions by clicking the Export as CSV button at the top right of your screen. Once the file is downloaded, simply filter the source and select Deliveroo to see transactions from the platform.
👉 Key points to remember
- Deliveroo pays you the amount for orders received and paid by regular card, minus the Deliveroo commission and minus the amount of Swile orders.
- The amounts on your Swile invoice will differ from what you actually receive. This is normal: Swile deducts its commission directly at the time of the transaction. The invoice therefore shows the total order amount minus these fees.
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