How am I reimbursed for online orders paid with Swile?

When you enable payments on one or more delivery platforms, online orders are paid by Swile via a bank transfer (💡 unlike in-person payments, which are settled through your bank card tele-collection).

💾 How can I check the payment of my online orders? 

You’ll receive your bank transfer under the name Swile within 3 working days (timing may vary depending on your bank) after your invoice is issued.

On the first and second pages of your invoice, you’ll find a summary of:

  • transactions taken in person
  • transactions made on delivery platforms (e.g. Uber Eats, Deliveroo) or those processed via a Paygreen or Yavin integration.

🧐 Why don’t I see a transfer on my latest invoice even though I’ve received online payments?  

It’s possible that the total of your online orders is less than your commission amount. This can happen if you have a lot of in-person transactions and only a few online orders.
Swile then calculates your commission and deducts the amount of your online orders from this commission.

💌 Any questions about your Swile invoice or online order payments?  

Contact us via our online form or from your affiliate area using the Help button, specifying the relevant platform(s) and attaching your invoices. We’ll be happy to help. 🚀

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