Why Was My Payment with Gift Vouchers or Culture Vouchers Declined?

From your Swile gift card or culture voucher account, search for the relevant retailer and check the payment context: online or in-store.

• If only gift vouchers are available, the Swile card will be declined in-store or online. The solution is to buy a gift voucher instead.
• If the retailer doesn’t appear, it isn’t eligible for your allowance. For more information, see the article How to use my gift cards.

You can’t use your gift cards at places or on websites that sell food products. Regulations prohibit the use of gift cards and Culture vouchers to buy food items.

For these retailers, you’ll need to buy a gift voucher from your Swile account. It’s valid for non-food departments specified when you generate it.

• If this is your first payment with your physical card, make sure to use your PIN. See the article on how to get your Swile card PIN.
• Check that contactless payment is enabled. See the article on contactless payments.
• If you want to pay online, make sure online payments are enabled. See the article on online payments.
• Check that your card is still active and hasn’t expired. See the article on renewing an expiring card.
• Make sure your balance is sufficient to cover your purchase.

See the article How to pay with my gift cards online.