Invitations are automatic emails that allow users to activate their accounts.
If your colleague hasn't received the email, you can resend invitations and see who has activated their Swile account from your admin area, in the Colleagues tab.
There are several activation statuses. To find out more, see our help page on this topic.
To help them activate their account, you have two options:
On the left of your admin area:
- Go to the Colleagues menu
- Search for the profile and click on it
- Click the Resend invitation button:
You can also resend from the Recipients tab → search for the profile → Click the envelope icon at the end of the row on the right.
- Go to the Colleagues menu
- Status: filter by Awaiting activation
A yellow banner will appear showing the number of colleagues still waiting to activate their account.
You can then click Resend invitations. Each recipient who hasn't yet activated their account will receive an email.
If the email still hasn't been sent, please contact our help centre. Our team will assist you as quickly as possible!
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