Check the activation status of my beneficiaries’ accounts

After creating your beneficiaries, you can check whether their accounts have been activated and see the status of their invitations.

👉 To view this, go to the "Beneficiaries" tab on your platform.
Banners will appear at the end of each row, showing you the following information:

  • Awaiting activation: The invitation has been sent and is scheduled for a specific date or has already been created.
    On the beneficiary's account, you can hover your mouse to see the date it was sent or the date it will be sent.
  • Invitation not scheduled: The account has been created, but the invitation hasn't been generated.

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💡 If there is no status shown, good news! Your colleague's account is active.

You can also access this information from the colleagues button (on the left of your dashboard). Here, you can:

  • Filter your colleagues' accounts by status to see which are still awaiting activation
  • Export a file of all beneficiaries who haven't activated their accounts by clicking the CSV button at the top right.

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If your colleague hasn't received the invitation email, check our help page: How to resend invitations to your beneficiaries

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