How do I activate my account and use my card?

If your employer has registered an email address on your account, you’ll have received an email from hello@info.swile.co ✍️ Click on the link provided in the email. 

• Check that your first and last name are correct
• Set a secure password that’s unique to Swile
• Enter your phone number and type in the code you receive by SMS

If you haven’t received your activation email, check your spam folder. If you still can’t find it, follow the steps below 👇

• Go to the following page: https://join.swile.co/welcome/email
• Enter the email address your employer used to create your account (this could be a personal or work email – ask your administrator if you’re not sure)
• Click Resend. Once you’ve entered the correct address, you’ll receive the activation email and can follow the steps above. If you still don’t receive the email, contact our customer service team.

If your employer hasn’t registered an email address on your account, you’ll receive a letter at the postal address provided by your employer with your username and activation password. 

• Go to join.swile.co/welcome/mail 
• Enter your username and then your activation password
• Check that your first and last name are correct
• Set a secure password that’s unique to Swile
• Enter your phone number and type in the code you receive by SMS

You can also activate your account using your Swile card (if there’s a username on the back of the card). In this case, simply scan the QR code on your card’s packaging and follow the instructions to activate your account.

Alternatively, you can go directly to https://join.swile.co/welcome/card.

If you need help, contact our customer service team on 09 74 59 42 17 😊

If you want to use your card virtually, you’ll need to add it to Apple Wallet, Google Wallet or Samsung Wallet so you can pay with your phone. 

• To pay in person: make your first payment by inserting your card and entering your PIN. If you forget it, you can find your PIN in your app.
• To pay with your phone: You’ll need to add your card to Apple Wallet, Google Wallet or Samsung Wallet if you haven’t already!
• To pay online: Choose to pay by card and enter your card number, expiry date and CVC (the 3-digit code). These details are visible in your app (under My cards) and are the same as those on your physical card if you have one. Make sure you’ve enabled online payments first in the My cards menu.