Once your card relay (known as "Card Relay") is activated, this option may be deactivated for several reasons:
❌️ Your bank card has expired
- If your bank card has expired, you'll need to update it in your profile:
Go to your profile
Click on My personal cards & IBAN,
Click on Add a bank card:
- Next, reactivate the Card Relay option:
- Click on Cards,
- Click on Card Relay and select the bank card you’ve just added:
💳 You’ve reached your bank limit
In 99% of cases, the option is deactivated because the authorisation amount is too high. Authorisations are renewed every 7 days. So, if you set the option to €250, you’ll end up with €1,000 “used” on your bank limit over a month. We recommend changing the Card Relay amount in the Cards > Card Relay menu. You can also contact your bank advisor for more information.
We suggest setting a Card Relay of around twenty euros as this is the average amount used by our users.
💡 Good to know
- The amount you select will be subject to a bank authorisation.
- Bank card payments under €0.50 are not allowed.
- You can’t set up this option on a Sunday or a bank holiday.
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