I haven’t received my card yet, how can I track its delivery?

This article is for Swile cardholders. As soon as your Swile card is dispatched, you can track its delivery directly from your account. If there’s a delivery issue, you can also order a new one yourself.

This article will help you in the following situations:

• You haven’t received your Swile card yet.
• There’s a mistake in your postal address.
• You want to track your Swile card delivery or check the address provided.

📦 How do I track my Swile card delivery?

To track your Swile card delivery, log in to your Swile account and follow these steps:

1. Step 1: Go to your Swile account, under the Cards tab (or via Menu > Cards).

2. Step 2: Click on Order to see the status of your physical card.

   

3. Step 3: Click on Track your order to access the tracking link.

   

💌 How do I order a new Swile card if I haven’t received mine?

If your Swile card couldn’t be delivered, you can order a new one directly from your account:

1. Step 1: Go to the Cards tab in your Swile account.
2. Step 2: Click on Order not received.
3. Step 3: Click on Confirm to order a new Swile card.

⏳ What should I do if my Swile card tracking isn’t updating?

If your Swile card tracking link is missing, or if the status has been stuck on Card created for more than 10 days, please contact our support team so we can help you.