What should I do if my customers can't pay with a Swile card on Uber Eats or Deliveroo?
If your customers are unable to pay with a Swile card on Uber Eats or Deliveroo, check that the Siret number (14 digits) linked to your Swile contract matches the one registered on the online platforms.
✅ The Siret numbers match, but payment still fails
Please send us the following information so we can help you:
- the name of your establishment;
- the Siret number;
- the address of the establishment;
- for requests about Deliveroo, the establishment ID (shown on your tablet).
❌ The Siret numbers are different
Contact the customer service team of the relevant delivery platform to update the Siret number and allow the information to be synced.
What should I do if my customers can't pay with a Bimpli Resto card on Uber Eats or Deliveroo?
Check that your VAD (remote sales) ID is active with Conecs and, if needed, contact Bimpli customer service.
💡 Good to know
If your customer registers their card as a bank card (Visa or Mastercard), the payment won't go through and the order won't be accepted. Your customer must select the meal voucher payment option.
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