I have received multiple cards: which one should I use?

This article explains what to do if you've received multiple cards.

💡 If you're an administrator, the same procedure applies. Please pass this information on to your beneficiaries.

1. Log in to your account

To identify your active card, you need to check your personal account.

• If your account is already active: Log in with your usual credentials.

• If you haven't activated your account yet: Activate it 🚀. If needed, check our article: How to activate my account and use my card?

2. Check the "Cards" tab

Once logged in on the app or website:

• Go to the "Cards" menu (depending on your interface: "Menu > Cards").

• Compare the last 4 digits of the card number displayed on your screen with those on your physical cards.

• If you find the last 4 digits of the physical card on your Swile account, that's the right card to keep 😊

• 💡 You might have multiple cards on your account (swipe the card to the left on the app). If you have several cards on your account that match your physical cards, you can keep them.

3. What to do with the other card?

Once you've identified the correct card, the old one (or the one not appearing on your app) becomes unnecessary.

You can destroy it, but we recommend recycling it. To find out how, check our FAQ dedicated to recycling your cards.