My card no longer works, what should I do?

You feel like your Swile card isn’t working anymore and you’re wondering what to do next. Here are a few things you can try, depending on the issue 👇

🔎 My transaction was declined

We recommend logging in to your Swile account to check the details of the transaction.

👉 The reason for the decline will always be shown there (insufficient balance, limit reached, ineligible merchant, etc.). This will help you quickly identify why the payment was refused.

💳 My card isn’t recognised when I insert it into the terminal

If your card isn’t recognised when you insert it:

➡️ Please try the transaction again and let the cashier know you’re paying by bank card (CB).

🔐 The terminal says my PIN is incorrect

If you see a message saying your PIN is incorrect:

👉 Please check your PIN directly from your Swile account. Make sure you’re using the right code before trying again.

📱My payment isn’t working on my phone

If you’re trying to pay with your phone (Apple Pay / Google Pay) and it’s not working, please try the following:

1. Remove your Swile card from your phone
2. Switch your phone off completely
3. Turn it back on
4. Add your Swile card again
5. Then try making the payment again