How to use the card payment module in the Gifts and Benefits programme?

Activation is done in two steps, entirely independently from your Gifts and Benefits admin area, in the "Payment" tab.

Step 1 — Activate the module from the "Payment" tab

• Once in the "Payment" tab, click on "Start activation".
• Click on "View and sign the contract". Read through the details, accept them, and click "Sign the contract".

Step 2 — Complete the Compliance form

• A deposit (bank transfer) of €10 is required to activate the dedicated bank account. This amount belongs to your company / CSE and will remain available in this account.
• Fill in the KYB Form.

Our Compliance team will review the information provided. If everything is in order, your payment module will be activated within 5 working days at the latest. You will then have a dedicated Swile Payment bank account in your Swile admin area.

When creating an offer, select the card payment module as an accepted payment method. For more information, see our help pages:

• How do I create and manage a custom "Events" offer?
• How do I create and manage a custom "Product" offer?
• How do I create and manage a custom "Chèques-Vacances" offer?

If you have chosen to manually approve registrations, you must first approve the registration; the beneficiary can then pay via Swile.

The beneficiary’s journey depends on the approval method you have chosen for your custom offer.

✅ Case 1 — With admin approval

1. The beneficiary signs up for an event or orders a product or ANCV vouchers.
2. You approve the registration or order from your admin area.

3. The beneficiary receives an email with a link to the payment page (also accessible from their Swile account, menu CSE > Benefits > relevant offer > Pay).

    

   

4. They have 14 days to pay, otherwise their registration/order is automatically cancelled. They will receive reminder emails 5 days and 2 days before the deadline.
5. They pay by card (see steps below).

⚡ Case 2 — Without admin approval (automatic approval)

1. The beneficiary signs up for an event or orders a product or ANCV vouchers.
2. They pay immediately by card (see steps below).

💳 How does the beneficiary pay by card?

In both cases, the payment process is the same:

1. The beneficiary enters their card details (if they have already saved a card in the shop, Swile will suggest reusing it; if they enter a new card, Swile will offer to save it for future purchases).
2. They confirm their identity with a code sent to their mobile.
3. They confirm the payment via 3D Secure.
4. Payment result:
   • ✅ Payment successful: the registration/order is completed and the beneficiary receives a confirmation email.
   • ❌ Payment declined: they receive an email informing them of the failure and can try again (in Case 1, within the 14-day limit; in Case 2, by restarting their registration/order).

🚫 Please note: the beneficiary cannot pay with their Swile card, only with a standard bank card.

From your admin area, go to the "Payments" tab. Here you’ll find all transactions (your beneficiaries’ payments, with the date, associated offer, etc.) as well as the balance of your Swile Payment account.

When your beneficiaries pay via Swile, the funds are first available in your Swile Payment bank account (accessible in the "Payment" tab). Every night, they are then transferred to your company’s / CSE’s bank account.

If an offer is cancelled after payment, it is your responsibility to refund the beneficiary using your own methods. Swile does not handle refunds.