This article is for CSE administrators using Swile shop subsidies. The direct debit mandate allows the CSE's contribution to Swile shop subsidies to be taken directly from the CSE's bank account, so your shop subsidy invoices are paid automatically.
💡 What is the purpose of the direct debit mandate for my Swile shop subsidies?
The direct debit mandate authorises Swile to automatically debit your CSE's bank account for your Swile shop subsidy contributions. Once the mandate is active, your shop subsidy invoices are paid by direct debit, with no manual action required from you.
🛠️ How do I create my direct debit mandate for Swile shop subsidies?
As a CSE administrator, follow these steps to create your direct debit mandate for Swile shop subsidies:
- Step 1: Go to your Swile admin area.
- Step 2: Go to the Billing menu, then select Direct Debit Mandate.
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Step 3: Click on + Create a mandate.
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Step 4: Enter the bank details for the CSE account: account name, IBAN and BIC.
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Step 5: Enter the signatory's name and email address. The mandate to sign will be sent to this email address.
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Step 6: Enter the registered address of the entity holding the bank account (street, postcode, city).
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Step 7: Check the summary, then click Send for signature.
📩 What happens after I send my direct debit mandate?
After you send your Swile shop subsidies direct debit mandate, the signing process is as follows:
- An email is sent to the signatory via DocuSign, to the address provided at the Signatory step.
- The signatory signs the mandate online, using the link received from DocuSign.
- You are notified as soon as the mandate is signed.
- The direct debit mandate is active immediately after signing.
⚠️ An unsigned mandate remains pending
As long as the Swile shop subsidies direct debit mandate is not signed, it will show as awaiting signature in the Direct Debit Mandate section and the direct debit will not yet be active.
🔍 Where can I check the status of my Swile direct debit mandate?
The status of your direct debit mandate is shown in the Billing tab, under Direct Debit Mandate, in the Active Mandates section. A mandate that has not yet been signed will be marked as awaiting signature.
✉️ Who receives the direct debit mandate to sign?
The Swile shop subsidies direct debit mandate is sent via DocuSign to the signatory's email address provided at the Signatory step when creating the mandate.
⏱️ When does the direct debit for my Swile shop subsidies become active?
The Swile shop subsidies direct debit mandate becomes active immediately after the signatory signs the mandate online. You will be notified as soon as the signature is completed.
📅 How often are my Swile shop subsidies invoiced and debited?
From 16 July 2026, your Swile shop subsidies will be invoiced and debited twice a month. You will be notified by email each time a new invoice is issued, and the amount will then be debited from the bank account linked to your direct debit mandate.
💡 Usage from 1 to 14 July is covered by the old system (cagnotte), not by the new direct debit.
| Invoice and debit date | Swile shop subsidies covered |
|---|---|
| 15th of each month | Subsidies used from the 1st to the 14th of the month inclusive |
| 1st of the following month | Subsidies used from the 15th to the last day of the month inclusive |
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