How to cancel an order placed in the Gifts and Benefits section?

You can cancel an order placed in the Gifts and Benefits section (gift vouchers, culture vouchers, Holiday Benefits) as long as it hasn't been processed yet. Follow these steps to cancel your order:

• Go to your admin area and select the Gifts and Benefits menu
• Go to the Orders tab
• Click the Bin button at the end of the row for the order you want to cancel.

Only orders scheduled for future dates and for which payment has not yet been received by Swile can be cancelled from your admin area.

What happens depending on the payment status?

• The bank transfer has been sent but not yet processed by Swile: if you cancel the order before we receive the transfer, it will be returned to you.
• The funds have already been received and processed by Swile: in this case, you can no longer cancel the order from your admin area. Please contact our customer service team to handle your request.