For your employees to be able to make their bookings, you need to set up your payment methods in advance. To manage payment methods, you must have the Account Administrator or Accountant role.
👩💻 Find your payment methods
In your admin area, click on Billing > Payment methods.
This tab lets you see all current payment methods and the billing entities they are linked to.
💸 Add a direct debit mandate
- Click on Billing > Payment methods
- Click on New account
- Fill in the required details and save.
✍️ Edit or delete a payment method
You can't edit a direct debit mandate. If you want to change the account used for debits, you need to create a new mandate using the New account action.
Only one payment method can be linked to each billing entity, so creating a new mandate will replace the existing one.
If you want to delete a direct debit mandate and it's your only payment method, make sure you create a new one before making the request.
💡 Good to know
- You can link a payment method to several billing entities.
- Remember to add your IBAN to the payment method (without your IBAN, we won't be able to process any refunds if needed).
- You can't change the payment frequency yourself (either at booking or monthly). To do this, contact our customer service team.
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