What should I do as an admin when cards expire?

When an employee’s card expires, there’s nothing you need to do as an administrator. The cardholder can order a new card from their account and choose whether to use it virtually only or to order a physical card.

They’ll be able to enter their preferred delivery address and personalise the card’s colour and PIN code 💌.

📆 When and how are your cardholders notified that their card is expiring?

Your cardholders will receive an email (and a notification in their app) on the first day of the month their card expires, with a reminder sent 15 days later if needed.

Encourage your cardholders to order their new card as soon as they receive our messages. It’ll make the whole process much smoother! 😍

📚 To help them out, point them to our help page: My card is about to expire, what happens next?

🧐 What if your cardholders don’t order a new card despite the reminders?

Only the cardholder can order a new card, as mentioned above. They can contact us if they need any help.